![]() ![]() The water park had maybe 5 -10 minutes wait at its worst on some of the slides but others were always open if you did not want to wait. The parking lot was full so i assume it was sold out but never felt that way. The lodge was not terribly busy like others we have been to. I have another review from a few years ago so my review here will be more about what has changed and how it compared. We had a Kid Cabin room like we always have. We stayed here for 4 nights this past week and had plans to enjoy the lodge and Busch Gardens nearby. This is a tough review to write as this used to be our favorite GWL that we had been to. Because this employee is putting kids in danger… Note: The manager was nice, and got our daughter an ice pack (for what it's worth), but ultimately if the employee stays then I can't recommend this park. At this point, the park IMO doesn't seem safe for kids, because an employee of the park is doing all of this. He also lied and claimed no lifeguard is even watching them. The employee admitted he wasn't watching the slides he was supposed to watch. The manager was leaning towards retraining, but this isn't a training issue, it's a moral conduct issue. So I said the only thing I want- for the good and safety of every child at that park- is for the employee to be terminated, asap. I pointed out the employee threatened a customer, (not just with his words but also body language, like guys do before a fight) and also that the employee had lied to my face, endangered my daughter, and that the employee is likely to endanger other children. ![]() They offered me a free room or money off, I said no. And also, the manager confirmed that the employee shouldn't have tried to scare me for pointing out unsafe behavior/injury, especially considering the park *requires* you to do it. She pointed out that the employee had also lied about something else: The manager said that the lifeguard's job IS to watch that specific kiddie area with the 2 slides, and that if I had brought it up, the employee definitely should have talked to the parents. The manager came over, and immediately after hearing what happened, agreed 100% with me and my wife. So I said "Yes, a manager would probably be a good idea". He also huffed up his chest and leaned towards me in a sketch way. Having the common sense to understand it's important I remain calm in these situations (otherwise it gets turned around on you), I *calmly* got the lifeguard on duty's attention and asked him "Hey, that kid just purposely slid down and ran into my daughter's knee, she's hurt, don't you think that maybe you should talk to the parents and let them know for their kid to be more careful?" The lifeguard (see photo below)- rather than talking to the parents at all- *lied*, claimed "there's no life guard watching the slide, the slides are not watched! Do you need me to get a manager?" Threatening me with me being in trouble for simply pointing out dangerous actions. Go figure.) Note: The park -requires- all parents to point out any dangerous activity (see their own sign, below). (The other kid laughed, and the kid's parents couldn't care less. Our daughter sustained a knee injury, cried out in pain, and I picked her up. Another kid (larger, stronger, much older) saw her wading across, purposely went right as my daughter was passing, and kicked her hard in the kneecap. Giant incident here: Our daughter (3 years old) went down the right kiddie slide (there's 2 back to back, see pic). ![]() Unfortunately, the lack of safety measures- and the customer service- was dangerous, dishonest and unacceptable and resulted in an injury that an employee lied about and threatened me over.
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